proFPGA

News

June 2017
PRO DESIGN Expands Prototyping Portfolio with ultra-fast proFPGA Virtex® UltraScale+™ based FPGA Modules [more]
February 2017
PRO DESIGN Launches Intel® Stratix® 10-based High-Speed Multi FPGA Prototyping Solution [more]
November 2016
PRO DESIGN to use ARM Juno Development Platform with proFPGA Prototyping System [more]
proFPGA Hotline

Hotline hours : Monday - Friday, 9:00 - 18:00 Middle European Time

Phone: +49 (0) 8062 8080

Fax: +49 (0) 8062 100

Email: hotline@profpga.com

Hardware Maintenance

12 month extension of standard limited warranty

Priority service & handling for covered hardware repairs

Loaner board/system for the time of repair

Weekly update about status of repair


Software Maintenance

Technical support for software questions

Supports only current version of software

Telephone installation assistance for PRO DESIGN supported platforms and operating systems

Call tracking and incident status information with automatic problem escalation


Software and Documentation Updates

Regularly scheduled releases (1 or 2 per year depending on product)

Includes engineering enhancements, usability enhancements, and bug fixes

Includes updates to database libraries

Includes software patches

Includes updates to documentation, or new documentation (at PD's discretion)


Customer Responsibilities

Maintain annual service contract

Install software updates

Supply main point of contact, trained in applicable products, to be the interface with PD pieces per year

Attempt problem isolation before calling the support line


 


Mail

PRO DESIGN Electronic GmbH

Albert-Mayer-Str. 14-16
D-83052 Bruckmühl
Germany

Phone +49-8062 / 808-0

profpga@prodesign-europe.com

Support Services
Platzhalter
  • Hotline support
  • Email support
  • Hardware repair
  • Providing of loaner system
  • Software updates
Partners
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